Shipping policy

We currently offer delivery across the United Kingdom.

  • Standard Delivery: 3–5 working days
  • Processing Time: Orders are usually processed within 1–2 working days.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Delivery times may occasionally be affected by courier delays, severe weather, public holidays, or circumstances beyond our control.

Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

Any applicable delivery charges will be clearly shown before payment.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where tracking is available.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect or incomplete address is provided and the parcel is returned to us, additional delivery charges may apply for re-shipping the order.

Please contact us as soon as possible if you notice an error in your delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: [Your Support Email]

We will work with the relevant delivery provider to investigate the issue and assist you.

Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product.

We will assess the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

International Shipping

At this time, we only ship to addresses within the United Kingdom unless otherwise stated at checkout.

Delivery Responsibility

We will make reasonable efforts to ensure your order is dispatched and delivered within the stated timeframe. Where delivery is delayed due to circumstances outside our reasonable control, we will keep you informed where possible.

Nothing in this Shipping Policy affects your statutory rights under UK law.

For further information regarding online selling and delivery requirements, please refer to the UK Government guidance.