Return Policy
Return Policy
We want you to love your Patchless order. If something isn't right, we'll make it right.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and — for hygiene reasons — patch sheets must be unopened.
How to start a return
- Contact us through the Contact page with your order number and the reason for the return.
- We'll reply within 1–2 business days with return instructions.
- Once your return is received and inspected, we'll notify you and process your refund to the original payment method within 5–10 business days.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo and your order number — we'll send a replacement or issue a full refund, no return shipment needed.
Non-returnable items
- Opened or partially used patch sheets (for hygiene reasons)
- Items returned more than 30 days after delivery
Return shipping
Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility. We recommend using a tracked service, as we can't refund returns that are lost in transit.
Questions? Reach us any time via the Contact page.